KETANKUMAR LALKIYA believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- KETANKUMAR LALKIYA does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- In case of any Refunds approved by the KETANKUMAR LALKIYA, it’ll take 3-5 days for the refund to be processed to the end customer.
Thank you for choosing to purchase our digital products. Our products provide lifetime access, and as such, we do not generally offer refunds or cancellations. However, we want to ensure that our customers are satisfied with their purchases, so we offer the following policy:
Refunds We offer refunds in the following circumstances:
Duplicate purchase: If you accidentally purchase the same digital product twice, we will refund the duplicate purchase. Technical issues: If you experience technical issues with our digital product that we are unable to resolve, we will provide a refund. To request a refund, please contact our customer support team within 14 days of purchase with the reason for the refund request. We reserve the right to refuse a refund if we believe that a customer is abusing our refund policy.
Cancellations-: As our digital products provide lifetime access, we do not generally allow cancellations of purchases. However, if you accidentally purchase the wrong digital product, please contact our customer support team, and we will do our best to assist you.
Contact us-: If you have any questions or concerns about our cancellation and refund policy, please contact our on bigdigitalbundle@gmail.com. We are always happy to assist you.